SAP Knowledge Base Article - Public

2278826 - SAP SuccessFactors SFTP Account Details

Symptom

  • A SuccessFactors SFTP account is required for import/export of inbound/outbound files
  • Request for new SFTP account creation/password reset (for available SFTP account)

Environment

  • SAP SuccessFactors HXM Suite
  • SAP SuccessFactors Learning

Resolution

Do all new customer implementations require an SFTP account to be created?

  • No, for BizX, SFTP accounts are generally provisioned only on request basis and are predominantly used in ONB / WFA integration.
  • For LMS, Learning contents are uploaded solely via SFTP and are required; two SFTP accounts are automatically created as part of the initial purchase.

As per SFTP standard, Customers are entitled to two BizX SFTP accounts (one for Test and another one for Production). It is recommended that customers / partners make use of the Test SFTP account for all the implementations around Test / Dev / QA environments and use the Production SFTP account for production server separately.

A) When Customer is reporting:

   1. Customer needs to create a ticket/ case under component LOD-SF-PLT-FTPS requesting new Account creation or Password reset with below details,

  • Company id
  • Environment (Production/ Preview/ Development)
  • Data Center
  • Customer's IT Contact E-Mail id (for Successfactors to send the login/reset credential on. Please note credentials are automatically sent to just one email)

   2. Support representative will verify provided customer details and create new SFTP account if do not see accounts already available as per standard else would revert back to customer for them to provide written approval to reset the password.

   3. SFTP tool will send the SFTP account login credentials to customer via autogenerated email on provided email id in Step 1.

B) When Partner or Professional Services is reporting on behalf of Customer:

   1. Partner needs to create a ticket / case under component LOD-SF-PLT-FTPS requesting new account creation or Password reset with below details,

Note : A written email approval from customer and one email id belonging to customer domain to which the credentials needs to be shared is mandatory

  • Company id
  • Environment (Production/ Preview/ Development)
  • Data Center
  • E-Mail id (for Successfactors to send the login/reset credential. Please note credentials are automatically sent to just one email)

   2. Support representative will verify provided details and create new SFTP account if do not see accounts already available as per standard else would revert back to customer for them to provide written approval to reset the password.

   3. SFTP tool will send the SFTP account login credentials to customer via autogenerated email on provided email id in Step 1.

Important points to be considered

  • The SFTP credentials can be shared only via email id's belonging to customer domain due to security reasons.
  • The credentials can be shared to one email id only.
  • The tool generates an automated password and support team does not have any view or control over it.
  • If Customer requests Support to provide Username and Password details of an existing account - Please note this isn't possible as Support does not have any view on autogenerated passwords via tool. All passwords generated via tool are encrypted and cannot be retrieved. The only option here is to reset the password. However, Please be informed that post resetting the SFTP password , new password needs to be maintained under SFTP jobs for job to continue running without fail.

Keywords

sf, success factors, LMS, bizx, biz x, SFTP, FTP, request, enable, credentials , KBA , LOD-SF-PLT-FTPS , SFTP Account Creation, Reset Password & Install SSH Service , LOD-SF-LMS-CON , Connectors , How To

Product

SAP SuccessFactors HXM Suite all versions ; SAP SuccessFactors Learning all versions