SAP Knowledge Base Article - Public

2278592 - Manage Pending Hires Issue and Fix - Onboarding 1.0

Symptom

  • Candidates Not Available in Manage Pending Hires
  • Failed to send data to SF: The remote server returned an error: (500) Internal Server Error. Candidate Info object is not found. Cannot proceed with Post PHV. Returning errors

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

Environment

SAP SuccessFactors Onboarding 1.0

Cause

  • Hiring Manager (Named users) assigned for that candidate are not present in BIZX.
  • If Hiring Manager is exist, He does not have the permission to see the Candidates in Manage Pending Hire Queue.
  • SF Notifications is not active in super admin.
  • SF Bizx Connection is not active in super admin.
  • BX Auth value is not set for customer Instance in super admin.
  • Manual Kick start from ONB.Kicking Onboarding 1.0 process from onb process tab
  • check the candidate status in Manage data-if hired status is yes,then candidate will not appear.
  • Please navigate to Admin centre-Manage data-Onboarding 1.0 CandidateInfo and select candidate =Check Manager and Hr Manager should be active in bizx system.
  • Go to Onboarding 1.0 --settings-Audit Trail--Search for SF_Integration and there should not be any errors.

Resolution

Cause 1: Hiring Manager (Named users) assigned for that candidate are not present in BIZX.

Solution 1: Check whether the hiring manager assigned for candidate is available in BIZX . If you see 403 error in the SF_Integration, that means the Hiring Manager of the particular candidate is not available in BizX

Cause 2:If Hiring Manager is exist, He does not have the permission to see the Candidates in Manage Pending Hire Queue.

Solution 2:Check whether that hiring manager has the manage pending hire permission to see the candidate.

1.jpg

Cause 3: SF_Notifications is not active in Super Admin.

Solution 3: Navigate to Super Admin Features > SF_Notifications > activate feature if disabled

Cause 4: SF_BizX_Connection is not active in Super Admin.

Solution 4: Navigate to Super Admin > Features > SF_BizX_Connection > activate feature if disabled

Cause 5: BX.OAuth.Secret value is not set for customer Instance in super admin.

Solution 5: Navigate to Super Admin > Account Options > Search for Key BX.OAuth.Secret > Add appropriate value listed below

DC2,4,8,10,12,17, 22: 2e7a6b04eb23407d9f7bf034fc2b7258a046ab97cab64f51b91f5446919c06b5

DC15: 933eb5591efd40548cfebf26748ec130f83403cbee944d8fb5bc1d53b300b5b6

Sales Demo: 5316164d12ba44c58d000ec87201de93211b587d2b40451aaa1196323b078c93

Cause 6: Manual Kick start from ONB.Kicking Onboarding 1.0 process from onb process tab:

Error 6: Failed to send data to SF: The remote server returned an error: (500) Internal Server Error. Candidate Info object is not found. Cannot proceed with Post PHV. Returning errors

Solution 6: If the activity is created from ONB, (Manual kick starting from process tab, and not from RCM, then the flag "Enable External ATS-ONB-EC Integration" has to be enabled in BizX provisioning.

Cause 7:check the candidate status in Manage data-if hired status is yes,then candidate will not appear.

Solution 7: Please make sure the status of candidate is in ready to hire--Yes and Hire status is-No.

Cause 8: Please navigate to Admin centre-Manage data-Onboarding CandidateInfo and select candidate > Check Manager and HR Manager should be active in BizX system.

Solution 8:Please update active manager via below KBA Article:

2419074 - Updating Candidate Details in OnboardingCandidateInfo object - Onboarding 1.0

Cause 9: Go to Onboarding 1.0 > Settings > Audit Trail> Search for SF_Integration and there should not be any errors.

Solution 9: check all initial ONB Configurations.

Keywords

MPH, candidates not appearing, SF Integration, Manage Pending Recruits

2278592
, KBA , LOD-SF-OBD-INT , Integrations with Onboarding , Problem

Product

SAP SuccessFactors Onboarding all versions