SAP Knowledge Base Article - Public

2278592 - Manage Pending Hires Issue and Fix - Onboarding

Symptom

  • Candidates Not Available in Manage Pending Hires
  • Failed to send data to SF: The remote server returned an error: (500) Internal Server Error. Candidate Info object is not found. Cannot proceed with Post PHV. Returning errors

Environment

SAP SuccessFactors Onboarding - All Versions

Cause

  • Hiring Manager (Named users) assigned for that candidate are not present in BIZX.
  • If Hiring Manager is exist, He does not have the permission to see the Candidates in Manage Pending Hire Queue.
  • SF Notifications is not active in super admin.
  • SF Bizx Connection is not active in super admin.
  • BX Auth value is not set for customer Instance in super admin.
  • Manual Kick start from ONB.Kicking onboarding process from onb process tab
  • check the candidate status in Manage data-if hired status is yes,then candidate will not appear.
  • Please navigate to Admin centre-Manage data-OnboardingCandidateInfo and select candidate ==Check Manager and Hr Manager should be active in bizx system.
  • Go to onboarding--settings-Audit Trail--Search for SF_Integration and there should not be any errors.

Resolution

Cause 1: Hiring Manager (Named users) assigned for that candidate are not present in BIZX.

Solution 1: Check whether the hiring manager assigned for candidate is available in BIZX . If you see 403 error in the SF_Integration, that means the Hiring Manager of the particular candidate is not available in BizX

Cause 2:If Hiring Manager is exist, He does not have the permission to see the Candidates in Manage Pending Hire Queue.

Solution 2:Check whether that hiring manager has the manage pending hire permission to see the candidate.

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Cause 3: SF Notifications is not active in super admin.

Solution 3: Generally SF_Integration in audit trail in status Failed(500 Internal Error).So please check whether in super admin site whether this feature is active.

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Cause 4: SF Bizx Connection is not active in super admin.

Solution 4: Check whether Bizx Connection is active in super admin site.

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Cause 5: BX Auth value is not set for customer Instance in super admin.

Solution 5: It should be set in super admin.For each instance there will be an authentication value.If this not set,details will not flow to manage pending hires.Account options--type for key auth and value should present.

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Cause 6: Manual Kick start from ONB.Kicking onboarding process from onb process tab:

Error 6: Failed to send data to SF: The remote server returned an error: (500) Internal Server Error. Candidate Info object is not found. Cannot proceed with Post PHV. Returning errors

Solution 6: If the activity is created from ONB, (Manual kick starting from process tab, and not from RCM, then the flag "Enable External ATS-ONB-EC Integration" has to be enabled in BizX provisioning.

Cause 7:check the candidate status in Manage data-if hired status is yes,then candidate will not appear.

Solution 7: Please make sure the status of candidate is in ready to hire--Yes and Hire status is-No.

Cause 8:Please navigate to Admin centre-Manage data-OnboardingCandidateInfo and select candidate ==Check Manager and Hr Manager should be active in bizx system.

Solution 8:Please update active manager via below KBA Article:

2419074 - Updating Candidate Details in OnboardingCandidateInfo object-Onboarding

Cause 9: Go to onboarding--settings-Audit Trail--Search for SF_Integration and there should not be any errors.

Solution 9: check all initial ONB Configurations.

Keywords

MPH ; manage pending hires ; candidates not appearing ; SF Integration ; manage pending recruits , KBA , LOD-SF-OBD-INT , Integrations with Onboarding , Problem

Product

SAP SuccessFactors Onboarding all versions