For custom fields which allow multiple value-entries, only numeric values rather than the full names are exported via Microsoft Excel export when the entries have been translated to another language.
SAP Sales Cloud
Reproducing the Issue
Some multiple value KUT fields are maintained for Leads (as example, the same applies in other areas) and these including their values have been translated to at least one other language than English.
- Go to the Sales workcenter.
- Go to the Leads view.
- Select All.
- Click the Action icon (at the top right).
- Select the option Export to Microsoft Excel including the relevant language ABC (ABC representing the name of the language).
Result: For some extension fields the results are numerical only.
This is a gap during the export to Excel.
This feature will be provided in a coming release.
extension field, multiple, excel, numeric , KBA , LOD-CRM-BF-XTS , C4C Sales Cross Topics , How To