SAP Knowledge Base Article - Public

2277069 - Everify - CardNbr length not equal to 13


After completing Onboarding process, Everify will kick start. Information collected during the onboarding process will be sent to Everify activity. During the initial submission of the everify activity to DHS, we receive an error "Card number length should be 13 digits."


  • SF Onboarding
  • Legacy Onboarding

Reproducing the Issue

During onboarding activity, provide a card number (I9ListADocNum2)which is less than 13 digits and complete the onboarding process. This issue was resolved in ONB-2016


Validation error is thrown for Card number less than 13 characters.


Create a ticket with the cloud product support team.


I9 E-verify Onboarding ONB I-9 , KBA , LOD-SF-OBD , Onboarding , Problem


SuccessFactors Onboarding 1305 ; SuccessFactors Onboarding 1308 ; SuccessFactors Onboarding 1311 ; SuccessFactors Onboarding 1405 ; SuccessFactors Onboarding 1408