Placeholder for certain fields returning code values instead of code descriptions. Example: Activity Category field.
Scenario 1: In the workflow alerts for opportunity the Subject is displaying Custom Status Code of the opportunity instead of the opportunity status description.
Scenario 2: You have created a workflow rule to send e-mails about activities using HTML Template for the message.In the template you have added a place holder for Category.
Now whenever the e-mail is sent out, for all custom categories the Category Code is shown instead of Category Description.
KBA , LOD-CRM , Cloud for Customer , How To
About this pageThis is a preview of a SAP Knowledge Base Article. Click more to access the full version on SAP ONE Support launchpad (Login required).
Search for additional results
Visit SAP Support Portal's SAP Notes and KBA Search.