SAP Knowledge Base Article - Public

2274848 - Creating Custom Notifications for Items in SuccessFactors Learning


Per business needs, an organization requires customized notifications for some or all items in SuccessFactors Learning.

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.


SAP SuccessFactors Learning


Note: These are sample customized templates only. Customization of your template is up to you IT/Learning Admin. For assistance in creating a customized template, reach out to the Professional Services Team per KBA: 2149831** 

  1. Navigate to Learning Activities > Items
  2. Search and open an Item
  3. Click Email Notifications tab

On this page:

  • You can view and modify the automatic notifications that the system sends to users, managers, instructors, and other contacts who are associated with a class of the item.

  • System-level notification templates are the highest level, and when you modify one, the changes propagate to any related, unedited item or class notification template.

  • Item-level notification templates are the second highest level, and when you modify one, the changes propagate to any related, unedited class notification template.



Note: If you add an attachment or modify the subject or message in the Body box, then you permanently break the link between the notification and notification template ID. When you modify a system notification template ID, you update every item or class notification message that you have not modified and that uses the associated system notification template ID.


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