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2274155 - Checkpoints for BPC Web Logon and Blank or Gray screen issues

Symptom

  • Users do not know how to get BPC web client administration page address (URL).
  • Users encounter a blank / grey / gray screen or a full black screen several seconds after logging into the BPC web client.
  • Users get the following errors when connecting to UR: http://<hostname:port>/sap/epm_bpc/web.
    • Service cannot be reached.
    • The URL call was terminated because the corresponding service is not available.
  • In the browser console log, the following error is logged:
    • Uncaught Error: failed to load 'sap/epm/ui/main.js'        sap-ui-core.1s: 174
      from resources/sap/epm/ui/main.js: 404 - NOT FOUND - REQUESTED RESOURCE OUTDATED

      at vl (sap-ui-core.is:174)
      at Object.q.sap.require (sap-ui-core.is:174)
      at index.html:23
  • Users encounter a BPC logon hang issue:
    • Nothing displays when clicking Activities, Audit, and BPF, etc.
    • The following errors are found in the system log (transaction code SLG1).
      • Bundle com_sap_bpc_web_client_consomonitor not found in FCP Registry.Check if bundle is deployed.
      • Bundle com_sap_bpc_web_client_systemreports not found in FCP Registry.Check if bundle is deployed.
      • Bundle com_sap_poa_sbc_bpf not found in FCP Registry.Check if bundle is deployed
  • It is not possible to log onto the BPC NW web client: After entering the user and password, a blank screen is displayed or the message "Querying available environments".
  • When you log onto the BPC web client, a "http 500 internal error" dialog occurs.
  • The standard labels in the journal template screen are incorrect. For example, the normal "Save" button in the top row appears as "button_save".

Quick win: Clear and reset cache by visiting the following 2 URL's in a web browser:

  • http://<server>:<port>/sap/epm/bpc/web/clearcache
  • http://<host>:<port>/sap/epm/bpc/web/resetcachebuster
    Where <server> is the BPC system host name and <port> is the BPC system port number.


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Environment

  • SAP Business Planning and Consolidation 10.0, version for SAP NetWeaver
  • SAP Business Planning and Consolidation 10.1, version for SAP NetWeaver
  • SAP Business Planning and Consolidation 11.0, version for SAP BW/4HANA 1.0
  • SAP Business Planning and Consolidation 11.1, version for SAP BW/4HANA 2.0
  • SAP BW/4HANA

Product

SAP Business Planning and Consolidation 10.0, version for SAP NetWeaver ; SAP Business Planning and Consolidation 10.1, version for SAP NetWeaver ; SAP Business Planning and Consolidation 11.0, version for SAP BW/4HANA

Keywords

HTTP 404 - Not found, BPC "11.0" Web Admin URL not working properly, BPC 11.0 on BW4HANA BPC Web Admin URL not working properly, blank boc web page, bpc web page blank, bpc login page blank, grey bpc web page, gray bpc web page, bpc web page empty , KBA , troubleshooting , performance , security , icf services , http 404 , web logon , bpc webpage , web service , com_sap_bpc_web_client , logon hang , com_sap_poa_sbc_bpf , blank screen , bpc web url , sap/epm_bpc/web , fcp registry , http 500 internal error , clicking activities, audit, and bpf , when logged into bpc web , grey scree , gray screen when logged into bpc web , EPM-BPC-NW-WEB , Web , BW-PLA-BPC , BPC 'embedded model' , EPM-BPC-BW4-LGN , BPC/4 - Logon , How To

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