SAP Knowledge Base Article - Preview

2273690 - sm_crm : AET fields showing technical value and <#NO METADATA> in column title

Symptom

  • Custom fields added using AET tool show technical value instead of description in Search Result for Incident, Service Request, Problem, Request for Change, Change documents and widgets
  • Custom fields added by AET tool and used as Search Criteria don't load the values in Search for Incident, Service Request, Problem, Request for Change, Change Documents
  • Standard field SAP Status displays technical value instead of description
    SAP Status Technical Data.png

  • After implementing SP14 you notice that in bsp_wd_cmpwb for some Attributes prefix has changed from EXT. to STRUCT
  • After updating your SolMan system to SP14 (SAPKITL714) you observe the following issues. In sm_crm -> Home widgets My Messages - Assigned To Me and My Messages - For Processing By Me you see columns with title <#NO METADATA>

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental


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Environment

  • SAP Solution Manager 7.2 for error AET fields content 
  • SAP Solution Manager 7.1 SP14 for the error columns with title  <#NO METADATA> (last two symptoms)

Product

SAP Solution Manager all versions

Keywords

CRM Web UI, configuration, technical key, text, name, label, AIC_IM_MYINCDNT, AIC_INCIDENT_S, AIC_SRVREQ_S, AXTREG, BTQAICSearch, BTQRAICSearch, SERVICE_INCIDENT, SERVICE_PROBLEM and SERVICE_REQUEST_FOR_CHANGE, STRUCT./AICRM/SAP_STAT, SM_CRM, CRM_UI, translation, ITSM, internal value, technical name, number, VAR, SAP status, duplicated, STRUCT./AICRM/SAP_STAT, EXT./AICRM/SAP_STAT , KBA , SV-SMG-SUP , Service Desk / Incident Management , SV-SMG-CM , Change Request Management , CA-WUI-UI , User Interface , CA-WUI , WebClient User Interface , CA-GTF-EEW , Easy Enhancement Workbench , CA-GTF-EEW-AET , Application Enhancement Tool , CA-WUI-SEA , Search , Problem

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