SAP Knowledge Base Article - Public

2273459 - “Error while sending emails” While Referring a Candidate - Recruiting Management

Symptom

When referring a candidate to a job using Refer Friend to Job, the system throws the following error while hitting "Send" button.

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Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

Environment

SAP SuccessFactors Recruiting Management - All Versions

Reproducing the Issue

  1. Go to Career Site, pick a Requisition
  2. In Select Action dropdown, click in Refer Friend to Job button
  3. Fill out the mandatory information and hits "Send"

Cause

According to the Implementation Guide, to enable Employee Referral, the Recruiting Trigger "Employee Referral Programme Candidate added to General pool notification" is required. Therefore, the fact of having the trigger disable, could cause unexpected behaviors.

Resolution

Please, refer to the Implementation Guide, under Enabling and Configuring Employee Referral section, to check all the necessary configurations to have Employee Referral: Enabling and Configuring Employee Referral.

NOTE: Please be advised that despite of the error saying the email wasn't sent, the candidate profile could be created without the resume document attached.

See Also

Implementation Guide - Enabling and Configuring Employee Referral

Keywords

Employee Referral; Add A Referral Now; Error while sending emails; Refer Not Working; Employee Referral Program Candidate added to General pool notification; , KBA , LOD-SF-RCM-CAN , General Candidate Issues (not Offers, not Profiles) , LOD-SF-RCM-EML , Recruiting Emails and Notifications , Problem

Product

SAP SuccessFactors Recruiting all versions