SAP Knowledge Base Article - Public

2273362 - Is it Possible to Import a New User Into Successfactors BizX System With Status "inactive" - Employee Import - Platform

Symptom

  • Is it possible to Import an Employee into Successfactors BizX system with status "inactive"?
  • When I try to import users into my instance with the status "inactive" I receive the following error in job completion notification - "The import process only allows the updating of an existing inactive user. To create a user, please make sure the STATUS is set to active. The following inactive users were not added:"

Environment

SAP SuccessFactors HXM Suite

Cause

It is not possible to import a new user with "inactive" status as per system design

Resolution

The user must be imported with active status and then change the status to inactive

It is supported to update existing inactive users information as the error message suggests. With "Process inactive Employees" option checked for import, fields can be updated.

Note: as informed on 2437628 - Employee Import: Process inactive Employees not updating Inactive Users Proxy and Matrix/Second/Custom Mgr field, since release b2011, customers can update the fields Proxy and Matrix/Second/Custom Manager for inactive users as well on non-employee central environment.

Keywords

Process inactive Employees, Import inactive users; The import process only allows the updating of an existing inactive user. To create a user, please make sure the STATUS is set to active , KBA , LOD-SF-PLT-MNG , Manage user Issues , LOD-SF-RCM , Recruiting Management , How To

Product

SAP SuccessFactors HXM Suite all versions