SAP Knowledge Base Article - Public

2272521 - The file size exceeds the maximum file size limit of 5000 kilobytes or the file size is 0 - SuccessFactors

Symptom

  • The attachment limit has been reached
  • Can't upload a file as the attachment storage is full
  • A user is experiencing a document attachment issue and has been notified he cannot upload bigger files
  • Customer is trying to upload a PDF file under Employee-related documents but is receiving the following error:

The file size of SAP_ProductRoadMap_SuccessFactors_HCM_Suite_20160619V5.pdf exceeds the maximum file size limit of 5000 kilobytes or the file size is 0

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

Environment

SAP SuccessFactors HXM Suite

Reproducing the Issue

  1. Go to Any Test user
  2. Add Attachment document
  3. Example Result:

The file size of SAP_ProductRoadMap_SuccessFactors_HCM_Suite_20160619V5.pdf exceeds the maximum file size limit of 5000 kilobytes or the file size is 0

Cause

  • The Attachment File Size is set to a default of 5MB
  • The Attachment Storage Allocation is set to a default of 5GB
  • The Attachment User Limit is set to a default 5MB

Resolution

From the UI

  1. Go to Company logo System Setting
  2. Scroll down
  3. Document Attachment
  4. Attachment Storage Allocation
  5. Attachment user limit
  6. Attachment max file size
  7. Attachment Limit Notification Monitor Period
  8. Retention Period for Purging Deleted Attachments

logoDependent.png

Note: Access to Provisioning is required to implement this solution. Please contact your Implementation Partner for assistance

Provisioning:

  1. Navigate to Provisioning > Company Settings for Document Attachment section
  2. The Attachment Storage Allocation can be increased up to 1000GB
  3. The Attachment Maximum File Size can be increased up to 10MB
  4. The Attachment User Limit can be set to 100MB or No Limit

Note: If the defaults are reached, a case can be created for Product Support to increase the values up to the limits above.

Succession Data Model Configuration Change:

<data-field id="attachment" field-name="attachment1" required="true" max-length="999" document-type-id="ATTACHMENTS" max-file-size-KB="10000" file-formats="doc|docx|pdf|ppt|pptx">
<label>Attachment</label>
<label xml:lang="de-DE">Anhang</label>
<label xml:lang="el-GR">Προσάρτημα</label>
<label xml:lang="en-GB">Attachment</label>
<label xml:lang="es-ES">Archivo adjunto</label>
<label xml:lang="fi-FI">Liite</label>
<label xml:lang="fr-CA">Pièce jointe</label>
<label xml:lang="fr-FR">Pièce jointe</label>
<label xml:lang="it-IT">Allegato</label>
<label xml:lang="pt-BR">Anexo</label>
</data-field>

See Also

  • KB article 2420900 - Storage Allocation Limit Notification
  • KB article 2089567 - Professional Edition: Document Attachment Management - Platform

Keywords

SF, success factors, PLT, platform, bizx, biz x, EDU-12196, attachment size limit, Company Logo System Setting , KBA , LOD-SF-PLT , Platform Foundational Capabilities , LOD-SF-EC , Employee Central , LOD-SF-RCM , Recruiting Management , LOD-SF-EP , Employee Profile , LOD-SF-EC-ADM , Admin Tools (EC Core only) , Problem

Product

SAP SuccessFactors HXM Suite all versions ; SAP SuccessFactors Recruiting all versions