SAP Knowledge Base Article - Public

2270342 - Follow-up / Course Feedback Survey not sent following item completion - SAP SuccessFactors Learning

Symptom

Follow-up / Course Feedback Survey is not assigned to users after they complete the item the survey is associated to.

Environment

SAP SuccessFactors Learning Management System

SAP SuccessFactors LMS

Reproducing the Issue

1- Set the required item to trigger Follow-up / Course Feedback Survey upon the item completion

2- The item is completed by the user but the Survey is not triggered

Cause

  • Such an issue could be caused by a missing setting on the Completion Status level.
  • Another possible cause is that the Course Feedback and Follow-Up Surveys Email Notification APM is not scheduled and/or has errors.

You can check this APM following these steps:

  1. Learning Administration
  2. Automatic Processes
  3. Course Feedback and Follow-Up Surveys Email Notification
  • This automatic process performs two tasks:
  1. It sends survey assignment notifications for both Course Feedback Survey and Follow-up Survey.
  2. Assigns Follow-up Surveys to Users and their supervisors based on the assignment period configured for the Item.
  • This automatic process uses the ItemEvaluationAssignmentNotification template to send Item Evaluation email notifications to the affected users and uses the FollowupEvaluationAssignmentNotification template to send email notification to Follow-up Evaluation participants.

Resolution

1- Under Learning Administration -> References -> Manage User Learning -> Completion Status

2- Search for the Completion Status used and click Edit to open the record

3- Select the setting "Include leanring events with this completion status for Course Feedback Survey Assignment" and click Apply Changes.

4- Select the setting "Include leanring events with this completion status for Follow-Up Survey Assignment" and click Apply Changes.

Keywords

SAP, SF, LMS, SuccessFactors, Followup, survey, completed, triggering, trigger, assigned, item evaluation, follow up, Course Feedback , KBA , lmsadminui , LOD-SF-LMS-EVA , Surveys , Problem

Product

SAP SuccessFactors Learning all versions