In the Clustered environment, if it is still using the separate Media folder for reading and writing the media files on each cluster node server(the default setting from OOTB), in Product Cockpit the UI Components Configurations would not be loaded properly, and the configurations may get lost.
Or it would show different layout in different cluster server node.
See below, the wrong layout (missing UI Component Configuration):
And it should be like:
SAP hybris Commerce Suite Cluster environment, with localFileMediaStorageStrategy for the media storage
KBA , CEC-COM-CPS-CKP , Cockpits & hMC , Problem
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