SAP Knowledge Base Article - Public

2268753 - Recruiting tokens not resolving in the Email job to Friend notification trigger

Symptom

Recruiting tokens appear unresolved in the body of the email received following the use of the Email job to friend functionality on the career site

Environment

SAP SuccessFactors Recruiting Management

Reproducing the Issue

  1. Navigate to the external career site or the internal career module and select a job
  2. On the right hand side of the description, select the Action: Email Job to Friend
  3. Populate the name and email address of the person you want to send the job to
  4. The message contains prepopulated information based on the configured template, including tokens
  5. Click send
  6. The recipient receives the email but the tokens present in the body of the email appear unresolved, showing as [[JOB_REQ_TITLE]] for example

Cause

In the "Email job to friend" Recruiting E-Mail Trigger, recruiting tokens are not supported, with the exception of the [[MICROSITE_LOGO]].

The token content is static. The Job Title and description (if present) are automatically populated in the title and the body of the email, along with the link to apply for the job.
You can add text to the notification using a template you created but recruiting tokens will not resolve correctly.

Resolution

This is the current system behaviour.

You can submit an enhancement request if you would like this functionality to be considered in a future release.

See Also

2090228 - How to Submit Enhancement Requests - BizX Platform

Keywords

KBA , LOD-SF-RCM , Recruiting Management , Problem

Product

SAP SuccessFactors Recruiting all versions