SAP Knowledge Base Article - Public

2267012 - How to use HTTPwatch

Symptom

Cloud support has requested you to provide them with an HTTPwatch trace of an issue you have reported.

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

Environment

SAP SuccessFactors Learning

Resolution

HTTPwatch is a free tool for tracing network traffic.  It can be used with Internet Explorer, Firefox, iPhone and iPad; with Chrome using additional add-ons provided by Google.

It can be downloaded for free from http://httpwatch.com

Below are the steps to enable HTTP tracing using HTTPwatch.

  1. Download  and install HTTPwatch application on the system having the issue.  You may need to involve your organization's IT department.
  2. Once installed, open an IE (or other) browser window to begin replicating the issue you've reported.
  3. Click Tools > HTTPwatch to open.


how to open httpwatch.png

  1. The HTTPwatch session dialog window will display, on the lower portion of the browser window you just opened.
  2. To begin tracing, click the Record button, then replicate the issue.
  3. To stop tracing, click the Stop button.
  4. Click Save to save the file - save it with .hwl file extension. 

httpwatch record_stop_save.png

Note: You may need to zip this file before attaching to your customer incident and sending to Customer Support.

Keywords

httpwatch, .har, hwl, sniffer, internet traffic, how to, lms, successfactors, sfsf, kac, kal , KBA , LOD-SF-LMS-INT , Integrations with BizX , How To

Product

SAP SuccessFactors Learning all versions