Cloud support has requested you to provide them with an HTTPwatch trace of an issue you have reported.
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HTTPwatch is a free tool for tracing network traffic. It can be used with Internet Explorer, Firefox, iPhone and iPad; with Chrome using additional add-ons provided by Google.
It can be downloaded for free from http://httpwatch.com
Below are the steps to enable HTTP tracing using HTTPwatch.
- Download and install HTTPwatch application on the system having the issue. You may need to involve your organization's IT department.
- Once installed, open an IE (or other) browser window to begin replicating the issue you've reported.
- Click Tools > HTTPwatch to open.
- The HTTPwatch session dialog window will display, on the lower portion of the browser window you just opened.
- To begin tracing, click the Record button, then replicate the issue.
- To stop tracing, click the Stop button.
- Click Save to save the file - save it with .hwl file extension.
Note: You may need to zip this file before attaching to your customer incident and sending to Customer Support.
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