Symptom
When an admin launches proxy as a user an error is thrown.
Depending on the set up (LMS standalone, integrated with Bizx, SSO) you will get different errors :
- LMS login page
- Bizx login page
- "Invalid path /user/ssoLogin was requested"
Environment
SuccessFactors Learning Management System (LMS) - All Supported Versions
Reproducing the Issue
1. From the user record > Action menu > Launch Proxy
Cause
The user record is locked
Resolution
To unlock the user:
Navigate to the User record > View All > search for the 'Locked' field > update the value from "YES" to "NO" > Save
User access should now be restored.
Keywords
launch proxy, user, locked, access, , KBA , LOD-SF-LMS-COR , LMS Core - Items, Catalog, Curricula , Problem
Product
SAP SuccessFactors Learning all versions