SAP Knowledge Base Article - Public

2266720 - Import Tool error 'Company ID provided exceeds maximum allowable characters'


Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

Customer is facing an error when using Import Tool. Error generated:

Company ID Provided Exceeds maximum allowable characters


SAP SuccessFactors Learning Management System (LMS) - All Supported Versions

Reproducing the Issue

  1. Navigate to to System Admin > Tools > Import Data
  2. Action : Download Template
  3. Record Type: Instructor
  4. Submit

    Instructor Data export.JPG

  5. Record the users on the Instructor Template
  6. Fill out the Company ID with more than 30 Characters
  7. Import this file and the error is generated: Error Failed Company ID Provided Exceeds maximum allowable characters


If you go open the template with excel, on the top headers row, you will see a red spot. Go with your mouse over and a pop up will show information related to the header:

LMS Entity Template Instructor.png

  • Header ID: Company ID
  • Type of Data : String
  • Maximum Characters Allowed: 30

With this information you know that the value cannot exceed of 30 chararacters.


Import tool, Instructor import, Maximum allowable characters, Company ID, exceeds maximum allowable characters , KBA , LOD-SF-LMS-BCJ , Assign (bulk), Add/ Delete Sub/ Cur, Revise, Import , LOD-SF-LMS-CON , Connectors , Problem


SAP SuccessFactors Learning all versions