SAP Knowledge Base Article - Preview

2266579 - Could not open iView in Chrome on launching portal login page


Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

You are trying to access Enterprise Portal via Google Chrome and before the login screen could appear you are getting the following error with a blank screen

"Could not open iView. The iView is not compatible with your browser, operating system, or device. Contact your system administrator for more information."




  • EP Release Independent
  • SAP NetWeaver
  • SAP Composition Environment


SAP NetWeaver 7.3 ; SAP NetWeaver 7.4 ; SAP NetWeaver 7.5 ; SAP enhancement package 1 for SAP NetWeaver 7.3


Enterprise Portal 7.0, EP 7.0, Enterprise Portal 7.01, EP 7.01, Enterprise Portal 7.02, EP 7.02, Enterprise Portal 7.1, EP 7.1, Enterprise Portal 7.2, EP 7.2, Enterprise Portal 7.30, EP 7.30, Enterprise Portal 7.31, EP 7.31, Enterprise Portal 7.40, EP 7.4. Enterprise Portal 7.50, EP 7.5, Google Chrome, Custom, logon, blank, screen, iview, login screen, IE, Internet explorer, chrome 56, chrome 58, mozilla firefox, logon, /nwa, /irj/portal, supported user agent, xml, com.sci.portal.runtime.logon.certlogon, UserAgentHook, (MSIE, >=5.0, *) (Netscape, *, *) (Mozilla,*,*) (Safari, >=3, *) , KBA , EP-PIN-CS , Client Services , EP-PIN-NAV , Navigation , EP-PIN-PRT , Portal Runtime , Problem

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