SAP Knowledge Base Article - Preview

2261686 - Email notifications are not received by customers on DC15

Symptom

Customer tried to reset password from the standard login page, when they submit the request, system said link sent.But the reset mail hasn't been received by the user.

This issue happens to all the email notifications and all customers on DC15.

Customer has set the email address of "v4admin" as SystemMessage@successfactors.com.

And SAP's IP hasn't been blocked by customer.


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Environment

Bizx Core

Product

SuccessFactors HCM Core 1508

Keywords

DC15, Email Notification , KBA , LOD-SF-PLT , Platform Foundational Capabilities , Problem

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