SAP Knowledge Base Article - Public

2261364 - Ticket Remains Open after Replying It.

Symptom

When a user replies a Ticket, the Ticket remains open and the Interaction view does no update.

Reproducing the Issue

Using HTML or Silverlight, please follow the steps below.

  1. Go to Service Work Center.
  2. Click on Tickets.
  3. Select XYZ Ticket.
  4. Reply XYZ Ticket.
  5. Save

Cause

The Ticket replied will remain and the Interaction View does no update.

Resolution

This is a System Behavior, after replying a Ticket, The Ticket will remain open and the interaction view will not update, unless the user refresh the page.

Keywords

KBA , SRD-CC , Cross Components , How To

Product

SAP Cloud for Customer 1602 ; SAP Cloud for Customer core applications 1602 (old) ; SAP Cloud for Customer core applications 1605 (old) ; SAP Cloud for Customer core applications 1708 (old) ; SAP Hybris Cloud for Customer 1608 ; SAP Hybris Cloud for Customer 1611 ; SAP Hybris Cloud for Customer 1708