SAP Knowledge Base Article - Public

2260026 - User having proxy access but unable to proxy, getting blank screen.

Symptom

  • User A has access to Proxy as User B but get blank screen while trying to Proxy;
  • Proxy is not working and a blank page is shown;

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

Environment

SAP SuccessFactors HXM Suite

Reproducing the Issue

  1. Login as User A > Proxy as User B;
  2. Gets Blank Screen;

Resolution

The user A should have the Home Page Tab grated as Proxy rights. To do so, please, follow the steps below:

  1. Admin Center > Proxy Management;
  2. Under Who will act as the proxy(username): place the user A;
  3. Under What account holder will the proxy act on behalf of (username): place the user B;
  4. Grant the permission  Home Page Tab > Save

proxy_homepage.PNG

The help portal guide for Proxy Access can be found at Setting Up and Managing Proxy Access

See Also

2606997 - How to read the Security Permission Report for Proxy management

Setting Up and Managing Proxy Access

Keywords

proxy, blank screen, erro to proxy, proxy management , KBA , LOD-SF-PLT-PRX , Proxy , LOD-SF-PLT , Platform Foundational Capabilities , Problem

Product

SAP SuccessFactors HXM Suite all versions