SAP Knowledge Base Article - Public

2259963 - 'Error Rendering List report Component' due to time out in ORD - Explained

Symptom

  • When attempting to edit or run a 'Live Data' report in ORD, it loads for some time and fails with a Rendering error.
  • This happens both in List reports and Pivot Queries
  • The following logs are captured in the Analytics server:

    ExceptionStatus: Timeout, Exception: The operation has timed out, RequestContent: . ---> System.Net.WebException: The operation has timed out

Environment

SuccessFactors HXM Core - Report-Canvas (Detailed reporting)

Reproducing the Issue

  • Navigate to Online Report Designer
  • Attempt to edit or run a 'Live Data' report in ORD

Cause

There is a time-out limit set, for running an online report in ORD:

  • This is done , since the same servers are used for both transactional as well reporting purposes.
  • If a query runs for more than this time, it will cause issues with other jobs in the server.

The report's run time depends on multiple parameters. Examples:

  • Number of columns and rows (amount of data)
  • Cell level permissions
  • User’s target population
  • Server load

Resolution

Any report that takes more than 5 minutes to load should be run using the Report Distributor to run offline.

Keywords

ARB timeout, Online Report Designer , KBA , LOD-SF-ANA-ORD , Online Report Designer , Problem

Product

SAP SuccessFactors HCM Core 1511