SAP Knowledge Base Article - Preview

2258282 - Transfer a call to a closed queue which has "Forwarding number when service closed" configured


When transferring a call to a closed queue, the call is transferred back to the original queue instead of the target queue, which is configured as the forwarding number for the closed queue when service closed.



SAP Contact Center 7.0


SAP Contact Center, cloud edition all versions ; SAP Contact Center, on-premise edition 7.0


KBA , CRM-CCI , Contact Center Infrastructure , Problem

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