SAP Knowledge Base Article - Preview

2257817 - Partners raising incidents on behalf of customers - HXM Suite

Symptom

By process, Partner raising incidents on the name of customers, reporting an issue from an end customer, and using their own account, will not be handled by Cloud Product Support.


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Environment

SAP SuccessFactors HXM Suite

Product

SAP SuccessFactors HXM Suite all versions

Keywords

partner, partner process, customer incident , KBA , LOD-SF-PLT , Platform Foundational Capabilities , How To

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