2253455 - External Link Recommendation redirects user to logon page - SAP SuccessFactors Learning

Clicking on External Links from the Recommendation Newsletter mail directs to Login page.

SAP SuccessFactors LMS
Learning Management System

To reproduce this issue, Follw the below steps:

1. Learning Administration -> Learning Activities -> External Links -> add a new External Link.

2. Once this is added We can Recommend this External Link to users as per the screen shot below and following the next steps.

3. Once the Extern Link is recommended the user recevies a Email regarding this External link being recommeneded.

4. When the user clicks on this link from the email, he is directed to the login page instead of actual link.

The cause for this is that one of the configurations does not allow the user to view the external link without authentication of the user.

# This configuration is used to choose the type of links to be included in the notification email. This is a system level configuration that is to be chosen based on the level of authentication needed. This is added in b1505
# true: will enable SmartLinks with personalized tokens for users to provide access without a login.
# false: will provide a directlink to the recommended external link that requires a login to authenticate the user.
enableSmartLinks=false

To allow access to external links without requiring user's to logon:

1. Learning Administration -> System Administration -> Configuration -> System Configuration -> LMS_ADMIN -> enableSmartLinks=true.

 # This configuration is used to choose the type of links to be included in the notification email. This is a system level configuration that is to be chosen based on the level of authentication needed. This is added in b1505

# true: will enable SmartLinks with personalized tokens for users to provide access without a login.
# false: will provide a directlink to the recommended external link that requires a login to authenticate the user.
enableSmartLinks=true

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