When a user tries to access Learning, the below error is received: "Failed to authenticate the SAML response. If this keeps happening, please contact administrator." Users may find that other browsers work, but a particular browser is throwing this error.
Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.
SAP SuccessFactors Learning
Reproducing the Issue
The Issue can be reproduced when you set your browser to not accept third party cookies.
- Cookies are required to use SAP SuccessFactors Learning as dictated by the HXM Suite End User Requirements Guide (login may be required to access guide).
- Please check with the respective browser vendor as to how to enable cookies. Consult with your IT team as these settings might be blocked due to security reasons.
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