SAP Knowledge Base Article - Public

2253268 - Failed to authenticate SAML response - Validation Error when accessing Learning


When a user tries to access Learning, the below error is received: "Failed to authenticate the SAML response. If this keeps happening, please contact administrator." Users may find that other browsers work, but a particular browser is throwing this error.

SAML error.png

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.


SAP SuccessFactors Learning

Reproducing the Issue

The Issue can be reproduced when you set your browser to not accept third party cookies.

Third Party.jpg



  • Cookies are required to use SAP SuccessFactors Learning as dictated by the HXM Suite End User Requirements Guide (login may be required to access guide).
  • Please check with the respective browser vendor as to how to enable cookies. Consult with your IT team as these settings might be blocked due to security reasons.


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SAP SuccessFactors Learning all versions