2253093 - Who receives notifications when user registers for an external LMS site

If a user registers for an External Learning site, the user receives a confirmation and the admin receives an information that a new user has registered for the specific site. This article answers the following questions:

• Where is the admin specified that will receive the notification?
• Who will receive the admin notification?
• Where can this be set within SAP SuccessFactors Learning?

SAP SuccessFactors Learning

1. When user creates a new account request notification is sent out to admin who is assigned approval role
2. This is specified in System Admin > Configurations > Global Variables > Approval process settings > Default User-Created Account Process ID:
3. For this functionality approval process needs to have specific users associated as approver
4. Under Approval Process Steps (Admin > References > System Admin > Approval Process), add supervisor/admin ids who are authorized to approve/reject user account registration request
5. These notifications will be triggered to user and supervisor (Admin > System Admin > Configuration > Notification Templates):
1. Notify Approver of action required 
• Template ID: UserCreatedAccountApprovalRequired
2. Notify User about self registration account approval
• Template ID: UserCreatedAccountApproved
3. Notify User about self registration account denial
• Template ID: UserCreatedAccountDenied
4. APM User Created Account Reminder to approver
• Template ID: UserCreatedAccountReminder

Please note that if no Approval Process is set, as showed on the previous steps, then SuccessFactors Learning will take the default email address configured on System Admin > Configuration > Global Variables > Mail tab > Field 'User Notification Email'.

SAP SuccessFactors Learning User Assistance Guide: Template ID to Trigger to Receiver Map

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