SAP Knowledge Base Article - Public

2253093 - Who receives notifications when user registers for an external LMS site

Symptom

If a user registers for an External Learning site, the user receives a confirmation and the admin receives an information that a new user has registered for the specific site. This article answers the following questions:

  • Where is the admin specified that will receive the notification?
  • Who will receive the admin notification?
  • Where can this be set within SAP SuccessFactors Learning?

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

Environment

SAP SuccessFactors Learning

Resolution

  1. When user creates a new account request notification is sent out to admin who is assigned approval role as specified in the following steps:
    • Admin
    • System Administration
    • Configurations
    • Global Application Settings
    • Approval process settings
    • Default User-Created Account Process ID:
  2. For this functionality approval process needs to have specific users associated as approver by following these steps: 
    • Admin
    • References
    • System Admin
    • Approval Process
    • Add supervisor/admin ids who are authorized to approve/reject user account registration request
  3. These notifications will be triggered to user and supervisor (Admin > System Admin > Configuration > Notification Templates):
    1. Notify Approver of action required 
      • Template ID: UserCreatedAccountApprovalRequired
    2. Notify User about self registration account approval
      • Template ID: UserCreatedAccountApproved
    3. Notify User about self registration account denial
      • Template ID: UserCreatedAccountDenied
    4. APM User Created Account Reminder to approver
      • Template ID: UserCreatedAccountReminder

Please note that if no Approval Process is set, as showed on the previous steps, then SuccessFactors Learning will take the default email address configured as follows:

  1. System Admin
  2. Configuration
  3. Global Variables
  4. Mail tab
  5. Field 'User Notification Email'.

 

UserCreatedAccountApprovalRequired is only used when the registration validation is set to Approval Process. [You can view this in the below image. It shows you this option in the dropdown]

SELF_REGISTRATION_ADMIN notification:

  • SELF_REGISTRATION_ADMIN is not sent when the registration validation is set to Approval Process.
  • If the registration validation option as seen below is NOT set to Approval Process, then SELF_REGISTRATION_ADMIN notification is sent.

NOTE: There is currently a fix for this notification in LRN-110189. The fix will be applied in 2111 release. This fix will mean the SELF_REGISTRATION_ADMIN notification gets sent to the Application Notification Admin Email in global variables - mail for both None and Registration code Registration validation options for Sites.

See Also

SAP SuccessFactors Learning User Assistance Guide: Template ID to Trigger to Receiver Map

Keywords

External, self register, Notification, approval process, UserCreatedAccountApprovalRequired, UserCreatedAccountApproved, UserCreatedAccountDenied, UserCreatedAccountReminder , KBA , LOD-SF-LMS-NOT , Notifications , LOD-SF-LMS , Learning Management System , How To

Product

SAP SuccessFactors Learning all versions