2253093 - Who receives notifications when user registers for an external LMS site

If a user registers for an External Learning site, the user receives a confirmation and the admin receives an information that a new user has registered for the specific site. This article answers the following questions:

• Where is the admin specified that will receive the notification?
• Who will receive the admin notification?
• Where can this be set within SAP SuccessFactors Learning?

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

SAP SuccessFactors Learning

1. When user creates a new account request notification is sent out to admin who is assigned approval role as specified in the following steps:
   • Admin
   • System Administration
   • Configurations
   • Global Application Settings
   • Approval process settings
   • Default User-Created Account Process ID:
2. For this functionality approval process needs to have specific users associated as approver by following these steps: 
   • Admin
   • References
   • System Admin
   • Approval Process
   • Add supervisor/admin ids who are authorized to approve/reject user account registration request
3. These notifications will be triggered to user and supervisor (Admin > System Admin > Configuration > Notification Templates):
1. Notify Approver of action required 
• Template ID: UserCreatedAccountApprovalRequired
2. Notify User about self registration account approval
• Template ID: UserCreatedAccountApproved
3. Notify User about self registration account denial
• Template ID: UserCreatedAccountDenied
4. APM User Created Account Reminder to approver
• Template ID: UserCreatedAccountReminder

Please note that if no Approval Process is set, as showed on the previous steps, then SuccessFactors Learning will take the default email address configured as follows:

1. System Admin
2. Configuration
3. Global Variables
4. Mail tab
5. Field 'User Notification Email'.

UserCreatedAccountApprovalRequired is only used when the registration validation is set to Approval Process. [You can view this in the below image. It shows you this option in the dropdown]

SELF_REGISTRATION_ADMIN notification:

• SELF_REGISTRATION_ADMIN is not sent when the registration validation is set to Approval Process.
• If the registration validation option as seen below is NOT set to Approval Process, then SELF_REGISTRATION_ADMIN notification is sent.

NOTE: There is currently a fix for this notification in LRN-110189. The fix will be applied in 2111 release. This fix will mean the SELF_REGISTRATION_ADMIN notification gets sent to the Application Notification Admin Email in global variables - mail for both None and Registration code Registration validation options for Sites.

SAP SuccessFactors Learning User Assistance Guide: Template ID to Trigger to Receiver Map

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