SAP Knowledge Base Article - Public

2253093 - Who receives notifications when user registers for an external LMS site


If a user registers for an External Learning site, the user receives a confirmation and the admin receives an information that a new user has registered for the specific site. This article answers the following questions:

  • Where is the admin specified that will receive the notification?
  • Who will receive the admin notification?
  • Where can this be set within SAP SuccessFactors Learning?


SAP SuccessFactors Learning


  1. When user creates a new account request notification is sent out to admin who is assigned approval role
  2. This is specified in System Admin > Configurations > Global Variables > Approval process settings > Default User-Created Account Process ID:
  3. For this functionality approval process needs to have specific users associated as approver
  4. Under Approval Process Steps (Admin > References > System Admin > Approval Process), add supervisor/admin ids who are authorized to approve/reject user account registration request
  5. These notifications will be triggered to user and supervisor (Admin > System Admin > Configuration > Notification Templates):
    1. Notify Approver of action required 
      • Template ID: UserCreatedAccountApprovalRequired
    2. Notify User about self registration account approval
      • Template ID: UserCreatedAccountApproved
    3. Notify User about self registration account denial
      • Template ID: UserCreatedAccountDenied
    4. APM User Created Account Reminder to approver
      • Template ID: UserCreatedAccountReminder

Please note that if no Approval Process is set, as showed on the previous steps, then SuccessFactors Learning will take the default email address configured on System Admin > Configuration > Global Variables > Mail tab > Field 'User Notification Email'.

See Also

SAP SuccessFactors Learning User Assistance Guide: Template ID to Trigger to Receiver Map


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