SAP Knowledge Base Article - Preview

2252591 - Error 13 unable to connect to Maximo


When attempting to connect a device running Work Manager or Inventory Manager for Maximo against an Oracle database, you receive the following error:

  • Server error - please contact your administrator (13)

In the Agentry events.log file you see the following error on application load:

  • EXCEPTION_ACCESS_VIOLATION, 00000000683F7106, 0, R, 00000000000000D8, sqlBE.cpp#1414:DbConnectionPoolMgr::create



  • SAP Mobile Platform 3.0
  • Windows Server 2008 R2
  • One or both of the following:
    • SAP Work Manager for Maximo
    • SAP Inventory Manager for Maximo
  • Oracle database


SAP Inventory Manager for Maximo all versions ; SAP Mobile Platform 3.0 ; SAP Work Manager for Maximo all versions


WMMx, IMMx, syclo, SMART, Work Manager, Inventory Manager , KBA , error 13 , MOB-SYC-IBM , Syclo Mobility for IBM backend , Problem

About this page

This is a preview of a SAP Knowledge Base Article. Click more to access the full version on SAP ONE Support launchpad (Login required).

Search for additional results

Visit SAP Support Portal's SAP Notes and KBA Search.