SAP Knowledge Base Article - Preview

2252465 - Portal logoff redirected to blank screen


  • After upgrade from 7.0 to 7.30 or higher you find that logoff is redirected to a blank screen even though a portal logoff url is maintained
  • It happens in all browsers
  • Occurs no matter what url is entred into property ume.logoff.redirect.url

The following error is logged in trace file:

2.0#2015 08 19[HTTP Worker [@590154661],5,Dedicated_Application_Thread]#Plain##
[PortalNode.fireEventOnNode.toEventListener] event=onNodeReadyEvent,, operation failed for
com.sapportals.portal.prt.service.ServiceException: Error while retrieving service: WSRPSessionReleaseService
Caused by: Could not retrieve portal application WSRPSessionReleaseService




  • Enterprise Portal
  • SAP Netweaver 7.30 and higher


SAP NetWeaver 7.3 ; SAP NetWeaver 7.4 ; SAP NetWeaver 7.5 ; SAP enhancement package 1 for SAP NetWeaver 7.3


'logoff redirect'; 'blank page'; 'portal header'; 'logout'; 'Could not retrieve portal application WSRPSessionReleaseService' , KBA , EP-PIN-NAV , Navigation , Problem

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