SAP Knowledge Base Article - Public

2252038 - Manage Employee Portal option not re-directing to Employee Portal from Admin Center - Onboarding

Symptom

  • Unable to access Employee Portal from Admin Center.

      Manage Empoyee Portal.JPG

Environment

SAP SuccessFactors Onboarding - All version

Reproducing the Issue

  1. Login to HCM Suite.
  2. Navigate to Admin Center Click on Onboarding - Manage Employee Portal.
  3. You will be re-directed to Onboarding home page instead of Employee Portal.

Cause

Incorrect configuration in Super Admin.

Resolution

  • A key needs to be added/updated in Super Admin.
  • This needs to be done by the ONB operations team. An internal JIRA is required.
  • Create and Incident in the SAP Support Portal requesting the below KEY be added:
  • Add the Key=XpressHR.EmployeePortal and Value= link to employee portal i.e https://ep-stage-onboardingxx.successfactors.com/ONBPREM/CompanyID
  • If key is present and still the issue occurs, you need to make sure the value (EmployeePortal site URL) provided is correct.

Keywords

Employee , Portal , redirect , About , Us , KBA , LOD-SF-OBD , Onboarding , Problem

Product

SAP SuccessFactors Onboarding 1511 ; SuccessFactors Onboarding 1305 ; SuccessFactors Onboarding 1308 ; SuccessFactors Onboarding 1311 ; SuccessFactors Onboarding 1405 ; SuccessFactors Onboarding 1408 ; SuccessFactors Onboarding 1508