SAP Knowledge Base Article - Public

2250227 - Cannot Login to the Employee Portal - Onboarding

Symptom

  • Can't log into the Employee Portal
  • Employee Portal link is not working
  • When new hires click on the About Us tab, the system is asking to enter the credentials
  • Once the credentials are entered, it isn't landing on the Employee Portal page

Environment

SAP SuccessFactors Onboarding

Cause

The EmployeePortal URL (XpressHR.EmployeePortal) was not set up with the EP URL on the Super Admin site.

Resolution

If you have issues loggng into the Employee Portal, please create a Support Incident with Onboarding Support.

See Also

 Product Support, please see internal memo.

Keywords

OBD, employee portal logon log on, SF success factors, on boarding, EP, ONB, can't log in , KBA , LOD-SF-OBD-POR , Portal , LOD-SF-OBD , Onboarding , Problem

Product

SAP SuccessFactors Onboarding all versions