SAP Knowledge Base Article - Preview

2250169 - Learning: Learning Expiration APM doesn't Trigger Email as per the settings set at the Threshold of an Item

Symptom

Learning Expiration APM should trigger the first email of Expiration notifications as per the setting set for Threshold of an Item. I.e. Number of days(Threshold Value) before the Required date to complete it.

Say as per the example below:
Item was assigned to User on 12th Nov and Required date to complete it was 15th Nov.
Threshold and Remainder period of Item is 2 and 1 respectively and APM runs every day.

So the First Email should trigger 2 days before(as per the threshold value set) from required date. i.e. on 13th Nov when APM runs it should trigger 1st email.
But first email is getting triggered on 14th Nov and not on 13th Nov.


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Environment

Successfactors LMS

Learning Management System

Product

SuccessFactors Learning 1508

Keywords

Learning Expiration APM Threshold

Expiration APM email didnt trigger

Expiration Email not received by user , KBA , LOD-SF-LMS , Learning Management System , Problem

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