SAP Knowledge Base Article - Preview

2249458 - Troubleshooting EPM Add-in issues

Symptom

With the release of Office 2013 and its derivative Office 365, there seems to be a noticeable increase in performance and stability issues for EPM Add-in users. This situation is not limited to the SAP EPM Add-in but applicable to various Microsoft third-party add-ins.

With the release of various patches and security updates from Microsoft, these issues seem to get more acute and more frequent thus leading to increased user frustration.

SAP has documented some of the most known issues in notes 2219713 - Reports with Freeze Pane enabled distort the view after Microsoft update KB3085502  and 2107965 - Issues in EPM Add-in after installing Microsoft updates.

The symptoms experienced by the users are (but not limited to):

  • Slow program response
  • Excel crashing or becoming unresponsive
  • Distorted screens
  • Unexpected user interface behavior


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Environment

  • Microsoft Office 2013
  • Microsoft Office 2016
  • Microsoft Office 365

Product

SAP Business Planning and Consolidation 10.0, version for Microsoft ; SAP Business Planning and Consolidation 10.0, version for SAP NetWeaver ; SAP Business Planning and Consolidation 10.1, version for Microsoft ; SAP Business Planning and Consolidation 10.1, version for SAP NetWeaver ; SAP Business Planning and Consolidation 11.0, version for SAP BW/4HANA ; SAP Business Planning and Consolidation 11.1, version for SAP BW/4HANA

Keywords

KBA , EPM-XLS , EPM Excel Client , EPM-XLS-MS , EPM Excel Client BPC MS , EPM-XLS-NW , EPM Excel Client BPC NW , How To

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