SAP Knowledge Base Article - Preview

2249277 - BI 4.x: WebI Rich Client is failing to launch using Citrix XenApp environment


  • Web Intelligence Rich Client (WRC) can't be started using Citrix XenApp with application or desktop modes.
  • When clicking on the WebI Rich Client icon, nothing happens. No error message is appearing.
  • The issue can't be reproduced with users who are members of the Domain Admin group.
  • Other Client Tools (UDT, IDT) can be opened without problems.



  • SAP BusinessObjects Business Intelligence Platform 4.x
  • Web Intelligence Rich Client
  • Citrix XenApp


SAP BusinessObjects Business Intelligence platform 4.0 ; SAP BusinessObjects Business Intelligence platform 4.1 ; SAP BusinessObjects Business Intelligence platform 4.2


WebI Rich Client, WRC, Citrix XenApp, can't start, failing, launch, user account, LSI, , KBA , BI-RA-WBI , Web Intelligence , Problem

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