SAP Knowledge Base Article - Public

2246126 - Candidate Summary Options Doesn’t Show Data on the Applicants Summary Page or Shows Invalid Data on the Display Options - Recruiting Management

Symptom

Candidate Summary Display Options doesn’t show any data on the applicants summary page or shows invalid data on the applicants summary page.

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

Environment

SAP SuccessFactors Recruiting Management

Reproducing the Issue

A field is defined in the Application template to appear in the Applicant summary page, but the column displays blank values or wrong values.

Cause

Adding new columns to the candidate-summary-display-options is not a dynamic change (it won’t automatically pull the retrospective data to the columns). The field added to the candidate-summary-display-options must additionally be made reportable in Provisioning.

Resolution

Please reach out to your Implementation Partner for assistance in making the required field reportable in Provisioning. If you are currently not working with an Implementation Partner, please raise an incident with Cloud Product Support.

An example:

  1. We added the following fields to the candidate-summary-display-options:
     1.png

  2. Go to Provisioning > Managing Recruiting > Configure Reportable Custom Fields
  3. Select the correct template and field type and insert the field ids:
  4. Click on “Synchronize Existing Data”
  5. Synchronize Extended Field Data
  6. The Data should be populated on the Application Page

See Also

2644290 - Updating Candidate Summary Display option via Manage Templates Feature - Recruiting Management

2081508 - Custom Reportable Recruiting Fields - Recruiting Management

Keywords

candidate summary not showing, value not showing, candidate summary blank, candidate workbench, filters blank, filters null, display options blank, display options null , KBA , LOD-SF-RCM-APP , Applicants and Job Applications , Problem

Product

SAP SuccessFactors Recruiting all versions