SAP Knowledge Base Article - Public

2245538 - Inventory Is Mapped To Inbound Deliveries After Customer Return Scenario Is Completed.

Symptom

You have noticed that the Stock Overview query is still showing some items allocated to a particular Inbound Delivery. This Inbound Delivery is part of a Customer Return scenario, which you already have completed.

Environment

SAP Business ByDesign

Reproducing the Issue

  1. Go to Inbound Logistics Work Center
  2. Select the Common Task Stock Overview
  3. Search for the desired product
  4. See the stock for the given product is still allocated to an Inbound Delivery

Cause

The issue occurs because there is a step on this scenario that is not yet executed.

This particular Customer Return occurs on a Third Party scenario. For such scenario you have selected the follow up activity Return to Supplier when processing the Customer Return.

When this option is selected, system expects you to return the product to your supplier once it is returned from your customer, therefore the stock will be allocated untill the Return to Supplier is executed.

Resolution

Perform a Return to Supplier for the affected products, the stock will be returned to your supplier and will not be displayed as allocated on the Stock Overview query anymore.

Keywords

Inventory Is Mapped To Inbound Deliveries After Customer Return Scenario Is Completed, Return to Supplier for the affected products , KBA , AP-CR-CR , Customer Requirement , How To

Product

SAP Business ByDesign all versions