SAP Knowledge Base Article - Public

2244820 - User Is Able to See Accounts Using the All Filter Query, Though He Has Restricted Access for Accounts

Symptom

Your user ABC (ABC represents the name of the user) is able to see Accounts using the All filter query, although your access for Accounts is restricted.

Environment

SAP Cloud for Customer /Sales

Reproducing the Issue

Pre-requisites:

You have already created a Business Role with the restriction rule 2-Employee Access and assigned it to user ABC.

  1. Log into the system with user ABC.
  2. Go to the Customers work centre.
  3. Select the Accounts view.
  4. Select the All filter query.
  5. The user ABC is able to see several Accounts in the system, although the access for Accounts is restricted.

Cause

Your user is authorized to see all Accounts where you are part of the Account Team and all Accounts where the Account Team is empty and no territory assignment exists.

Resolution

This is the expected system behaviour.

If an Account has no Account Team and is also not assigned to any territory, then they don’t fall under the access restrictions.

Keywords

All Accounts,Filter, Query, Accounts , KBA , LOD-CRM-ACC , Account , How To

Product

SAP Cloud for Customer add-ins 1802 ; SAP Cloud for Customer core applications 1708 (old) ; SAP Cloud for Customer core applications 1711 (old) ; SAP Cloud for Customer core applications 1802 (old) ; SAP Hybris Cloud for Customer 1708 ; SAP Hybris Cloud for Customer add-ins 1711