SAP Knowledge Base Article - Public

2244437 - Facility Information in Enrollment Notification

Symptom

Updated Facility information not appearing in Schedule Offering Enrollment Notification

Environment

SAP SuccessFactors Learning Management System

Reproducing the Issue

  • Create a schedule offering with a particular facility and a location associated with that particular facility.
  • Update the facility in the schedule offering record under the view all section as per the screenshot below.
  • When enrolling a user, the enrollment notification does not contain the updated facility information in the email sent to the user.

FacilityUpdate.PNG

Cause

The issue is that the facility was updated in the schedule offering record, but did not update the associated location for this new facility in the segment level of the scheduled offering.

Resolution

  1. Update the location in the segment level of the Schedule offering; the location should be the associated location with the new facility as seen in below screenshot.
  2. Once updated at the location at the segment level, the enrollment notification that the user receives will have the updated facility and location information in the email. 

EditSegment.png

Keywords

SAP SF Learning LMS Facility information Enrollment email location segment scheduled offering notification , KBA , LOD-SF-LMS , Learning Management System , LOD-SF-LMS-ADM , System Admin, Global Variables, References , Problem

Product

SAP SuccessFactors Learning all versions