SAP Knowledge Base Article - Public

2243818 - How to Disable the CTI Integration

Symptom

How to disable the CTI integration.

Reproducing the Issue

You want to disable the CTI integration for Customer Care view of the Service work center..

Cause

You can disable it from Busines Configuration Scoping.

Resolution

  1. Go to the Business Configuration work center.
  2. Go to the Implementation Projects view.
  3. Select the Edit Project Scope.
  4. Select the Next until 3 Review Questions is highlighted.
  5. Show All Elements.
  6. Expand Service -> Select Customer Care -> Select Service Request Management.
  7. Un-check the question Do you want to enable secure communication (HTTPS) for CTI Integration?.

Keywords

KBA , AP-RC-BCT , Business Config. Tools (SAP Business ByDesign , How To

Product

SAP Cloud for Customer 1411 ; SAP Cloud for Customer 1502 ; SAP Cloud for Customer 1505 ; SAP Cloud for Customer 1508 ; SAP Cloud for Customer 1511 ; SAP Cloud for Customer core applications 1502 (old) ; SAP Cloud for Customer core applications 1505 (old) ; SAP Cloud for Customer core applications 1508 (old) ; SAP Cloud for Customer core applications 1511 (old) ; SAP Cloud for Customer core applications 1708 (old) ; SAP Hybris Cloud for Customer 1608 ; SAP Hybris Cloud for Customer 1611 ; SAP Hybris Cloud for Customer 1708