When trying to attach any file in a Sales Quote, inside the Attachments tab, the screen loads but the attachment does not get attached.
Reproducing the Issue
- Go to Sales work center
- Select the Sales Quote view
- Open the Sales Quote XYZ
- Go to the Attachments tab
- Select a test file to attach
- Click the Ok button, the window will load, however no file will be attached
If any external follow-up document has been triggered then the document will be basically not changeable in C4C any longer; no attachments can be added nor standard attributes changed. You can check if this the case checking if the Sales Quote has a field named External Reference.
KBA , SRD-CC , Cross Components , How To