SAP Knowledge Base Article - Public

2239977 - How to enable Comment Box while forwarding a job requisition for approval - Recruiting Management

Symptom

While forwarding a job requisition for approval to an approver, there is an option for a recruiter/approver to comment in the "Comment Box". The comment box does not appear, as below:

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Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

Environment

SAP SuccessFactors Recruiting Management - All versions

Cause

There are few settings in the admin tools which causes the comment box to disappear.

  • “[[DOC_COMMENT]]” token should always be available in the “Document Routing Notification”.
  • The option for “Disable Ask for Comment Routing” should be unchecked in Admin tools > Form Templates settings.

Resolution

“[[DOC_COMMENT]]” token should always be available in the “Document Routing Notification”.

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The option for “Disable Ask for Comment Routing” should be unchecked in Admin tools > Form Templates settings.

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Once these settings are done the Comment Box appears in the approval section as shown below:

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Keywords

Comments box ; [[DOC_COMMENT]] , KBA , LOD-SF-RCM , Recruiting Management , How To

Product

SAP SuccessFactors Recruiting all versions