Symptom
While forwarding a job requisition for approval to an approver, there is an option for a recruiter/approver to comment in the "Comment Box". The comment box does not appear, as below:
Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.
Environment
SAP SuccessFactors Recruiting Management - All versions
Cause
There are few settings in the admin tools which causes the comment box to disappear.
- “[[DOC_COMMENT]]” token should always be available in the “Document Routing Notification”.
- The option for “Disable Ask for Comment Routing” should be unchecked in Admin tools > Form Templates settings.
Resolution
“[[DOC_COMMENT]]” token should always be available in the “Document Routing Notification”.
The option for “Disable Ask for Comment Routing” should be unchecked in Admin tools > Form Templates settings.
Once these settings are done the Comment Box appears in the approval section as shown below:
Keywords
Comments box ; [[DOC_COMMENT]] , KBA , LOD-SF-RCM , Recruiting Management , How To