SAP Knowledge Base Article - Public

2238753 - Error: Unable to process your request. Please contact your configuration team for assistance when creating job requisition - Recruiting


When trying to create a job requisition, the error message: "Error: Unable to process your request. Please contact your configuration team for assistance" appears:

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Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.


SAP SuccessFactors Recruiting Management (RCM) - All versions

Reproducing the Issue

  1. Go to Recruiting
  2. Click on Create new job requisition
  3. Select the creation method
  4. Fill the initial mandatory informaiton before creating a new job requisition

RESULT: The error message appears and the job requisition is not created


This issue is caued by a missing permission in Role-Based-Permissions: Creating any forms in the BizX application requires the permission in Role-Based-Permissions to "User Login" (even if no-one will login with this username to the instance).


Please find the relevant Permission Role in Admin Center > Manage Permission Role and grant the following permission to the role:

General User Permission > User Login:

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After saving changes, users assigned to the Permission Role will be able to create requisitions.


RBP, Permission, Please contact your configuration team for assistance , KBA , LOD-SF-RCM-ADM , Admin Center, RBP, Permissions and Settings , Problem


SAP SuccessFactors Recruiting all versions