SAP Knowledge Base Article - Public

2238479 - Email Job to Friend - Customizing the Email Body - Recruiting Management

Symptom

How to customize the body of the notification sent, when using the "Email Job to Friend" feature?

"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."

Environment

SAP SuccessFactors Recruiting Management

Reproducing the Issue

  1. From the external/internal career site click on Email Job to Friend.
  2. Check that the body already contains a message.

screenshot1 KBA 2238479.png

Resolution

Before edit the body message, you need to know which Email Template is associated to the feature trigger:

  1. In Admin Center, open Recruiting Email Triggers.
  2. Find the trigger "Email Job to Friend" and open. 

   2019-01-31_10-31-06.png

  1. In the Email Template section, check the template name.

   2019-01-31_10-31-26.png

  1. Go back to Admin Center and open Manage Recruiting Email Templates.
  2. Find the Email Template that was configured in the Trigger.
  3. Perform the changes in the body as desired.

   2019-01-31_10-38-51.png

If you do not select any template and keep the "E-mail Job to Friend" trigger still enabled, the friend you try to email the job will still be receiving an email but with the default template. This is hard-coded by the system and the contents of the email cannot be configured.

Additional information:

The “Email this job to a friend” email body does not support Rich Text Format because it is sent from a text area. The Message section in the pop-up window is a text area, as we can see in the screenshot at the top of the KBA.

Since the user can edit the text before sending the email, the system strips the original template to Plain Text. Plain Text contains no formatting, only line breaks and spacing. Therefore no other text formatting (such as font sizes and colors, bolding or italics) can be used.

If you want spacing formatting to be kept when emailing a job to a friend, when configuring the email template, do not click the Enter button but press Shift + Enter instead i.e. Hello, "Shift + Enter” (twice) I found this job "Shift + Enter" (twice) etc.

When you click the Enter key, it adds a <p> tag. However, when you press Shift + Enter, it inserts the page break tag <br>. You can see the tags by clicking on "Source".

See Also

2081524 - New Recruiting Email Triggers - Recruiting Management

2676541 - Manage Recruiting Email Templates - Recruiting Management

2744493 - Is it Possible to Change the Sender Name of Email Job to Friend Feature - Recruiting Management

Keywords

Email Job to a Friend; Email Body; , KBA , LOD-SF-RCM-EML , Recruiting Emails and Notifications , LOD-SF-RCM , Recruiting Management , How To

Product

SAP SuccessFactors Recruiting all versions