- When installing Lumira Server for BI Platform, it failed with the following error:
- Error: Either the remote CMS cannot be reached, or the logon credentials are incorrect. INS00013
- The CMS server is up and running. Its name, port number and Administrator password are all correct, but the error persists.
- The installation log (setupengine.log) records the following entries:
<timestampe> [run_external_executable] cmdLine: D:\SAP
<timestampe> [run_external_executable] Failed: 193
<timestampe> [run_external_executable] Exit code: -1
<timestampe> [run_external_executable] Produced output:
- Network tracing shows no outbound communication to the CMS server.
- Process Monitor tracing shows the following error:
- SAP Lumira Server for BI Platform (LS4BIP), version 1.28
- SAP BusinessObjects Business Intelligence (BI) Platform 4.1 SP4 or above
- Windows Server 2008 R2 or above
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