- You have integrated SAP Contact Center with SAP Customer Relationship Management (CRM)
- You have defined a Queue with Hunt Group mode, but calls to this queue don't alert in CRM
- SAP Contact Center 7.0
- SAP Customer Relationship Management 7.0 and higher
- SAP enhancement package for SAP Customer Relationship Management
- SAP enhancement package for SAP CRM, version for SAP HANA
Workmode, multisession, session, alerts, Online, CRM, SAP Contact Center, Pick calls, hunt mode , KBA , CRM-IC-CHA-TEL , Telephony Integration , CRM-CCI , Contact Center Infrastructure , Problem
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