SAP Knowledge Base Article - Preview

2236789 - Attachments not opening in Work Manager on Android


  • Attachment added to the work order in the backend is sent to client
  • When the user tries to open this attachment through the Agentry or Work Manager client it wants to open with Google Docs
  • With or without an application is associated with the file extension, the document still does not open



  • Work Manager version 6.x
  • SAP Mobile Platform version 2.x and later used as backend
  • Android devices running Work Manager client version 6.x, or Agentry client version 6.x or later.


SAP Mobile Platform 2.3 ; SAP Mobile Platform 3.0 ; SAP Mobile Platform 3.1 ; SAP Work Manager 6.0.0 for Android ; SAP Work Manager 6.1.0 for Android ; SAP Work Manager 6.2.0 for Android ; SAP Work Manager 6.3.0 for Android ; Sybase Unwired Platform 2.0 ; Sybase Unwired Platform 2.1 ; Sybase Unwired Platform 2.2


PDF, doc, Word, spreadsheet, ppt, presentation, Android, Attached, Attachment, file, open, execute, viewer, Work Manager, Agentry, Syclo, OpenURL, document, DocumentLinkView, DocumentLinkViewDocument, launcher, launch  , KBA , file , pdf , attached , MOB-SYC-SAP , Syclo Mobility for SAP backend , Problem

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