SAP Knowledge Base Article - Public

2233971 - I-9 Reminder Notification Continues to be Sent to Employee After Activity is Completed - ONB

Symptom

  • A candidate received I-9 reminder notification even after an activity has been completed in Onboarding.
  • Notifications keep triggering after the process completed in Onboarding.
  • Need to turn off a notification which comes after an activity has been completed in Onboarding.

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

Environment

SAF SuccessFactors Onboarding

Resolution

  1. Go to reminder notification configuration
  2. Check the STOP Status
  3. Make sure to check "Cancel Reminder when Process Ends"

2015-10-22_Send Lost - Stolen or Damaged Notificaiton.png

Keywords

I9, Reverification, trigger, complete, SF, Sucess Factors, OBD, ONB, On Boarding, stop status , KBA , LOD-SF-OBD-I9 , I9 Issues and requests for Onboarding , Problem

Product

SAP SuccessFactors Onboarding all versions