SAP Knowledge Base Article - Preview

2231888 - Cannot access storefront during synchronization


If someone tries to access the portal while the synchronization is running, a NullPointerException is thrown because of a BTG expression without the left operand (part of active segments evaluation for customer segmentation purpose). The issue occurs when the synchronization is ran for the first time only. Afterwards the portal is continuously available again.



SAP hybris Commerce 5.7 ; SAP hybris Commerce Suite 5.2 ; SAP hybris Commerce Suite 5.3 ; SAP hybris Commerce Suite 5.4 ; SAP hybris Commerce Suite 5.5 ; SAP hybris Commerce Suite 5.6 ; hybris Commerce Suite 5.1


Synchronization, synchronization pass, unresolved item, unfinished item, customer segmentation, segment evaluation , KBA , CEC-COM-CPS-CAS , Catalog & Sync , Problem

About this page

This is a preview of a SAP Knowledge Base Article. Click more to access the full version on SAP ONE Support launchpad (Login required).

Search for additional results

Visit SAP Support Portal's SAP Notes and KBA Search.