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2226921 - Software Update Manager (SUM) Error in the step - WILY-INTROSCOPE-CONFIGURATION-UPDATE

Symptom

Software Update Manager (SUM) fails with the below error in the step WILY-INTROSCOPE-CONFIGURATION-UPDATE when it tries to rebuild the AutoProbeConnector.jar on the remote dialog application server.

Logfile: <Path to SUM>/SUM/sdt/log/SUM/WILY-INTROSCOPE-CONFIGURATION-UPDATE_XX.LOG

Sep 14, 2015 12:20:56 PM [Info ]: Process ID 6, name sapcontrol has been started.
Sep 14, 2015 12:20:56 PM [Info ]: Command line: /usr/sap/<SID>/DVEBMGSXX/exe/sapcontrol -nr XX -host <remote app server hostname> -user <sid>adm <Password for sidadm> -function OSExecute /usr/sap/<SID>/DXX/exe/sapjvm_4/bin/java -jar /usr/sap/DAA/SMDA97/SMDAgent/applications.config/com.sap.smd.agent.application.wily/BytecodeAgent/ISAGENT.8.2.4.0-2012-01-27/wily/connectors/CreateAutoProbeConnector.jar -jvm /usr/sap/<SID>/DXX/exe/sapjvm_4 -output /usr/sap/DAA/SMDA97/SMDAgent/applications.config/com.sap.smd.agent.application.wily/BytecodeAgent/ISAGENT.8.2.4.0-2012-01-27/wily/connectors/AutoProbeConnector.jar 0 30 /usr/sap/<SID>/SUM/sdt/log/SUM/WilyConnectorUpdate_39.log
Sep 14, 2015 12:20:56 PM [Info ]: Standard out: /usr/sap/<SID>/SUM/sdt/tmp/SAPCONTROL_OSEXECUTE_XX_41.OUT
Sep 14, 2015 12:20:56 PM [Info ]: Process ID 6 has been started.
Sep 14, 2015 12:20:56 PM [Info ]: Waiting for process ID 6, name sapcontrol to finish.
Sep 14, 2015 12:20:56 PM [Info ]: Process ID 6, name sapcontrol has been finished, exit code 1.
Sep 14, 2015 12:20:56 PM [Error ]: The following problem has occurred during step execution: com.sap.sdt.tools.sapcontrol.SAPControlException: Sapcontrol client could not perform action os process execute on instance null
Return code condition success evaluated to false for process sapcontrol for action os process execute.

In the logfile /usr/sap/<SID>/SUM/sdt/tmp/SAPCONTROL_OSEXECUTE_XX_41.OUT the below error can be seen:


14.09.2015 12:20:56
OSExecute
FAIL: Cannot create protocol file


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Environment

Update of a NW system where Wily Introscope is configured.

Product

SAP Supplier Relationship Management 2005

Keywords

WILY-INTROSCOPE-CONFIGURATION-UPDATE, "cannot create protocol file", protocol, wily, autoprobeconnector.jar , KBA , BC-UPG-TLS-TLJ , Upgrade tools for Java , Problem

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