SAP Knowledge Base Article - Public

2225508 - Form Diagnosis Files - Performance Management

Symptom

What are form diagnosis files?

Environment

PERFORMANCE MANAGEMENT

Resolution

Form diagnosis files are available only to SAP Cloud Product Support and Engineering Teams and not available to Implementation Partners and Customers.

These are xml files that cannot be viewed or changed by customers.

Due to data protection security policies we are unable to push out data or xml changes into ANY customers live programs via backend scripts. This is called "brute force change" and is a violation of data security protection rules, and is not supported. It would also introduce severe risk of data corruption to existing programs & user data. It also would introduce changes into programs whereby there would be no audit capacity to know who, when or why such data or xml was changed, which also precludes SAP Successfactors from being able to perform such tasks to live programs. 

Partners should NOT attempt to change live form XML via any front end or provisioning level tools! Any damage caused to forms are likely irreversible and may result in loss of data, and forms that can no longer be used. Changing live xml code in a production instance may breach SAP policies.

Keywords

KBA , LOD-SF-PM , Performance Management , Problem

Product

SAP SuccessFactors HXM Core all versions